FAQs

ALL THE ANSWERS YOU NEED

GENERAL QUESTIONS

Is the data center completely owned by you or do you co-locate?

We exclusively co-locate our servers in top-tier, highly secure data centers managed by trusted partners. This ensures that we can provide you with reliable, scalable, and cost-efficient hosting solutions while leveraging cutting-edge infrastructure.

Do you offer web designing, maintenance and programming services?

Yes, we can provide custom services based on your specific needs. Whether you’re looking for web design, site maintenance, or programming support, our team is here to help. Contact us to discuss your project, and we’ll tailor a solution that works for you.

What is the policy on “SPAM” and “unsolicited emails”?

We maintain a strict zero-tolerance policy against spam and unsolicited emails. Any account found violating this policy will be suspended or terminated to maintain the integrity and security of our hosting environment. For detailed information, please review our Terms of Service.

How do I upload files to my website?

You can easily upload files to your website using:

FTP: Use an FTP client like FileZilla for efficient file transfers.
Control Panel File Manager: Log in to your hosting account and access the File Manager for simple uploads.
CMS Tools: Utilize one-click installation platforms for seamless file management and uploads.

My domain was suspended for mass mail! Help!

If your domain was suspended for mass mailing, it means our anti-spam policy was violated. To resolve this:

Contact our support team to review the issue.
Evaluate your email practices and align them with our policies.
Submit a compliance plan to have your domain reinstated.

Do you allow custom error pages?

Yes, you can create custom error pages for your website (e.g., 404, 500). This can be done by modifying your .htaccess file or configuring the feature within your hosting control panel, giving you a branded experience for your visitors.

I get “access denied” errors when trying to connect to MySQL.

This error often occurs due to incorrect credentials or permissions. To fix it:

Double-check your MySQL username, password, and database name in your configuration file.
Ensure the user has the correct permissions for the database.
If the issue persists, contact our support team for further assistance.

Can you set register_globals ON/OFF?

For security reasons, register_globals is permanently disabled on all servers as it is deprecated. This ensures your applications run in a secure and modern environment. If you require assistance with legacy scripts, reach out to our support team for guidance.